All Categories Intake Pages Pre-set conversation attributes via an intake page URL

Pre-set conversation attributes via an intake page URL

Pre-set the title or add a subscriber before a conversation is created via an intake page.

Sometimes, before an intake page is submitted, you might want to pre-define some attributes of the resulting conversation before it gets created when someone submits your intake page form.

Currently, you can pre-set the following attributes by using special URL parameters appending to your intake page URL:

  • The conversation title

  • A conversation subscriber email

Pre-set the conversation title

Let's say your intake page URL is https://zipmessage.com/bluthecompany.

By default, when someone submits the form on this page, it would create a conversation using default title like "Conversation with (person's name)" or "February 14th Conversation".

You can pre-set a custom title by appending the title parameter to the intake page URL. To append a parameter, add ? to the end of the URL, followed by the first parameter.

Note: You will need to replace each space with %20 so that the title is encoded properly.

For example, let's say you want to pre-set the title to: "Customer Support Inquiry for Product ABC". You would want to point customers to this intake page URL:

https://zipmessage.com/bluthecompany?title=Customer%20Support%20Inquiry%20for%20Product%20ABC

Pre-set 1 conversation email subscriber

When editing the settings on an existing conversation, you have the option to add subscriber email addresses. These emails will be sent a notification anytime a new message is posted to this conversation. Recipients of these email addresses have the option to 1-click unsubscribe themselves.

Using a parameter on your intake page, you can set single email subscriber on the resulting conversation.

To do this, you can append the subscriber_email parameter to the intake page URL.

For example, if you want the resulting conversation to have someone@example.com as a subscriber, you would send someone to an intake page at this URL:

https://zipmessage.com/bluthecompany?subscriber_email=someone@example.com

Combining multiple parameters

You can set both a custom title and a subscriber email by using & in between these 2 parameters in the URL, like this:

https://zipmessage.com/bluthecompany?title=Customer%20Support%20Inquiry%20for%20Product%20ABC&subscriber_email=someone@example.com

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